Refund policy

The 3-Cycle Promise

We know real change takes time, so we give you time. Take Evenwell daily for three full cycles. If you don't feel a difference, we'll refund your first order in full.

How it works

• Email support@[yourdomain].com within 100 days of the date your first order was delivered, with your name and order number.
• No need to send anything back. Opened supplements can't be resold, so we don't ask for returns and can't accept them.
• We'll confirm your refund within 3 business days. It goes back to your original payment method; your bank may take 5–10 business days to show it.

What the Promise covers

• Your first order with Evenwell (any pack size), once per customer and household.
• The product price you paid. Shipping fees are not refunded.

What it doesn't cover

• Subscription refills after your first order. You can cancel future refills at any time before your next billing date (see our Subscription & Cancellation Policy), but refills already charged are not refundable, unless they arrived damaged, defective or wrong (see below).
• Requests made more than 100 days after your first order was delivered.
• Orders bought from anyone other than Evenwell (marketplaces, resellers).

Damaged, defective, wrong or lost orders These are on us, for any order, not just your first:

• Email us within 30 days of delivery with a photo and a short description, and we'll send a free replacement or a full refund, whichever you prefer.
• If your package hasn't arrived, email us within 30 days of the estimated delivery date and we'll investigate with the carrier and replace or refund it.

Cancelling an order Need to change or cancel an order? Email us within 2 hours of ordering. After that, your order is already being prepared and can't be changed.

Questions? help@tryevenwell.com. We reply within 1 business day.